All vehicle payments must be completed in full before the vehicle can proceed to the next stage of the purchasing and export process.

Carpool Korea accepts payment through bank transfer, Western Union, or MoneyGram, depending on the available payment method for the transaction.

Credit cards and PayPal are not accepted.

Payment instructions and account details will be provided on the relevant invoice or by our sales team.

You can review the vehicle's condition through the information provided on the Carpool Korea platform and our inspection services.

1. Check the vehicle photos and available details on the listing.

2. Review the Vehicle Condition Report (VCR), if available.

3. Watch inspection or condition videos provided for the vehicle.

4. Request additional pictures or videos from our team when needed.

5. Use Carpool Korea's vehicle inspection service for a more detailed condition check before purchase.

Our inspection team checks important areas such as the engine, transmission, exterior, interior, underbody, electrical systems, and other key components to help you understand the vehicle's condition before proceeding with the purchase.

Yes. Registration is required to use certain Carpool Korea online services, including vehicle booking, inspection requests, shipping-related features, and account-based order management.

To create an account, go to the Login page and select the Register option. Complete the required information and submit the registration form.

Once your account is created, you can log in to access the available customer features and manage your vehicle purchasing process.

Yes, but please contact Carpool Korea before visiting.

Vehicles may be located at our office, showroom, vehicle yard, or another storage location, so our team needs to confirm where the specific vehicle is available for viewing.

Please contact our sales team in advance with the vehicle details or Vehicle ID so we can confirm availability and arrange the appropriate location and time.

You can find our official contact details on the Contact Us page.

Vehicle import rules vary by destination country and may include restrictions related to vehicle age, engine size, steering position, emissions, vehicle type, and other requirements.

Before purchasing, please confirm the latest import regulations with your local customs authority, customs broker, or relevant government agency.

Our Carpool Korea sales team can also provide available vehicle and shipping information to help you review whether a vehicle may be suitable for your destination.

However, the buyer is responsible for confirming that the vehicle meets the current import and registration requirements of the destination country.

Carpool Korea uses official payment instructions for vehicle purchases and related services.

Depending on the transaction, payment may be made by bank transfer, Western Union, or MoneyGram using the payment details provided by our authorized team.

Always verify the beneficiary name, account details, and payment instructions before sending any money.

If you receive unexpected or different payment details, please confirm them directly with Carpool Korea through our official contact channels before making the transfer.

For your security, do not send payment to any account or individual that has not been officially confirmed by Carpool Korea.

Yes. Carpool Korea provides a vehicle inspection service to help customers review the condition of a vehicle before purchase or shipment.

Depending on the vehicle and inspection type, our team may check important areas such as the engine, transmission, exterior, interior, underbody, electrical systems, visible structural condition, and general operating condition.

Inspection results may include photos, videos, and condition notes to help you better understand the vehicle before proceeding.

Please note that the inspection reflects the vehicle's condition at the time of inspection and is limited to the areas that can be reasonably checked without dismantling the vehicle.

You can find more information or request an inspection through the Inspection Service page.

Carpool Korea uses different reference numbers for vehicles and customer transactions.

The vehicle listing may include information such as the Vehicle ID, Vehicle Number, VIN, or other identifying details depending on the available vehicle data.

After you book or purchase a vehicle, your transaction may also have a Booking Number, Order Number, or Order Tracking Number.

You can find your booking and order information in your Carpool Korea account under My Bookings or the relevant order details page.

When contacting our team about a specific vehicle or transaction, please provide the Vehicle ID, Booking Number, or Order Number whenever available so we can assist you more quickly.

Available vehicle history information depends on the specific vehicle and the records provided by the seller, inspection source, or vehicle database.

You can review the vehicle listing for available details such as the VIN, mileage, model year, registration information, inspection information, and reported vehicle condition.

Where available, Carpool Korea may also provide an Inspection Report or Vehicle Condition Report (VCR) with additional information about the vehicle's current condition.

Accident, repair, flood, theft, taxi-use, mileage, and other historical records may not always be complete or available for every vehicle.

If you require specific history information before purchasing, please contact our team with the Vehicle ID or VIN and we will provide the information that is available for that vehicle.

Yes. You can request a paint thickness check as part of Carpool Korea's vehicle inspection service.

Our inspection team can check available body panels using a paint thickness gauge to help identify possible repainting or previous body repair.

Please request this inspection before completing the purchase so our team can confirm availability and provide the applicable inspection details.

You can request the service through the Inspection Service page or contact our customer support team.

If you need to cancel your booking or order, please contact your Carpool Korea sales representative or customer support team as soon as possible.

Cancellation availability depends on the current stage of the transaction. If the vehicle has already been purchased, payment has been processed, transportation has been arranged, export preparation has started, or shipping has been booked, cancellation may be restricted or may involve additional charges.

Any seller penalties, auction fees, transportation costs, shipping charges, or other expenses already incurred may be deducted or charged according to the circumstances of the order.

Please provide your Booking Number or Order Number when contacting us so our team can check the current status and available cancellation options.

If you find a significant issue that appears to be different from the vehicle information, inspection report, or condition disclosed before purchase, please contact Carpool Korea as soon as possible.

Do not repair, dismantle, replace parts, or make major changes to the vehicle before the issue has been reviewed, as this may affect the claim assessment.

Take clear photographs and videos showing the issue, including the vehicle identification details and any relevant damaged or affected areas.

Submit the available evidence through the File a Claim option in your order or follow the instructions provided in the Claim Center.

Claims must meet Carpool Korea's current claim eligibility requirements, including the applicable submission period, mileage limit, supporting evidence, and other conditions stated in the Claim Center.

Each claim is reviewed based on the vehicle information provided before purchase, inspection records where available, supporting evidence, and the applicable claim policy.

No. Carpool Korea's vehicle and shipping quotations do not include customs duties, import taxes, registration fees, or other charges imposed by the destination country unless specifically stated.

The buyer is responsible for customs clearance and payment of all applicable duties, taxes, and local charges at the destination.

Because customs regulations and tax rates vary by country, please confirm the latest requirements with your local customs authority or licensed customs broker before purchasing.

Shipping time depends on the destination port, vessel schedule, shipping method, carrier, and any transshipment requirements.

Transit time may vary significantly by destination and can change due to vessel schedules, port congestion, weather, customs procedures, or other operational conditions.

After payment and shipping arrangements are confirmed, Carpool Korea will provide the available vessel schedule and estimated transit time for your shipment.

Estimated shipping dates are provided for reference and are subject to change by the shipping line or port.

Carpool Korea ships vehicles to many international destinations, but availability depends on the destination country, port, vehicle type, and available shipping services.

You can check available destination and shipping information on the vehicle page where supported, or contact our sales team with your destination port and vehicle details.

Shipping costs are calculated based on factors such as vehicle dimensions, shipping method, destination, carrier, and current freight rates.

Our team will confirm whether shipping is available and provide the applicable quotation for your selected vehicle and destination.

After the vehicle purchase and required payment are confirmed, Carpool Korea prepares the vehicle for the applicable export and shipping process.

1. The shipping method and destination port are confirmed.

2. Carpool Korea arranges the shipping booking based on the available vessel schedule.

3. The vehicle is delivered to the port or loading location as required.

4. For container shipments, the vehicle is loaded and secured in the container. For Ro-Ro shipments, the vehicle is delivered according to the carrier's loading requirements.

5. Export and shipping documents are prepared and processed.

6. After departure, available vessel, B/L, and shipment information is provided to the customer.

Customers can also review available order and shipping updates through their Carpool Korea account.

CFR stands for Cost and Freight.

Under CFR, the vehicle price and ocean freight to the agreed destination port are included in the quotation.

The buyer is generally responsible for customs clearance, import duties, taxes, port charges, insurance, and other destination-related costs unless specifically stated otherwise in the quotation.

Carpool Korea will confirm the applicable CFR price based on the selected vehicle, destination port, shipping method, and current freight rate.

FOB stands for Free on Board.

Under FOB, Carpool Korea handles the vehicle and applicable export process up to the agreed shipment point, while the buyer arranges and pays for the main international shipping separately.

The exact responsibilities and included charges may depend on the quotation and shipping arrangement.

If you prefer to arrange your own freight, please confirm the FOB terms with our sales or shipping team before completing the purchase.

EXW stands for Ex Works.

Under EXW, the buyer takes responsibility for arranging transportation and other logistics from the agreed vehicle collection location.

This may include domestic transportation, export handling, shipping arrangements, documentation, and destination logistics depending on the agreed terms.

EXW is generally suitable for customers or business partners who have their own logistics and shipping arrangements.

Consolidation shipping means multiple eligible vehicles or cargo are loaded together in the same container.

Instead of using an entire container for one shipment, customers may use available container space together with other compatible vehicles or cargo.

This can help reduce certain shipping costs compared with using a full container for a single vehicle.

The number of vehicles that can be loaded depends on vehicle size, container type, destination, loading compatibility, available space, and shipping schedule.

Consolidation is not available for every route or vehicle, so availability and final cost must be confirmed by Carpool Korea.

You can review available order and shipping updates through the My Orders or relevant order details section of your Carpool Korea account.

Depending on the shipment stage, information may include the shipping schedule, vessel details, B/L information, tracking number, or shipment status.

If tracking information is not yet available, it may mean that the shipping booking, vessel departure, or document processing has not been completed.

You can also contact the Carpool Korea team with your Order Number or Booking Number for assistance with the latest available shipping information.

Carpool Korea may work with local representatives or business partners in selected countries depending on the market and available services.

Because local representation can change, please contact our customer support team to confirm whether an authorized Carpool Korea representative is currently available in your country.

For your security, always verify any local agent or representative through Carpool Korea's official contact channels before making a payment or sharing important documents.

We welcome business inquiries from dealers, exporters, importers, logistics companies, and other potential business partners.

You can submit your inquiry through the Contact Us page or email us at sales@carpoolkr.com.

Please include your name, company name, country, contact details, and a short description of your business inquiry so our team can respond more efficiently.